The hotel is in a great location, at the end of South Street, one of the closest streets to the main city gate - it was only a ten minute walk from the bus station. I’m just back from a great week in Malta, staying at the Osborne Hotel in Valletta. Kind regards, Brian Caruana General Manager Osborne Hotel Please feel free to contact me directly if you wish. Hope that the above answered all your queries. All our staff are dedicated to their job and do their job and assist our clients and do their job as they should. Unfortunately however opening and closing of the dishes will cause for heat to escape from the warming dishes on the buffet table. Our breakfast items are continuously replenished and not cooked before opening for breakfast and left in the dishes which are electrically heated for the whole duration of breakfast time. These issues do occur from time to time and our dedicated maintenance team will see that sealer around the window is changed so that this prevents water from coming in as much as possible in another storm. I am sure that you understand, as you said that during your stay, Malta was hit by extreme weather with wind force of up to 8 with heavy rain, that is why some water might have came through the window and not because the window is old, its a recently fitted double glazing aluminum window. We will also be investigating what might have caused the noise you are referring to, as this might be coming from an electric pump which needs attention. We do apologise about the heating, due to an unforeseen issue the setting of the system for heating was switched off, when we were alerted about this, our technician immediately fixed the issue. Kindly also note that the luggage room as you correctly said is in -1 floor and you could have used the elevator by pressing -1. We also do understand that waiting is frustrating sometimes but if everyone turns up at front desk at the same time, the front desk agent has to attend to each guest one after the other. You do understand that after checkout the rooms have to be thoroughly cleaned and then inspected for the next arrival, check in being at 14:00hrs. Will be however look into Google so that check out time there is changed as it should be. Check out time is at 11:00am as stated on our website and on all platforms that the Osborne Hotel features. So, our departure was not the best! However, there was one very good old - school receptionist who was very pleasant and we enjoyed our chats with him when we saw him in the evening and he made up for the otherwise mostly impersonal staff.…ĭear Galeria, We appreciate your review as this will help us improve on the service that we offer and thank you for taking the time to do so, however we would like to point out on some things which might be misleading or misunderstood. We asked for a late check-out yet despite it stating on Google that this is at 12, it is 11 and our request was refused and we had to leave our room by 11 yet there was a queue at reception so we had to wait there for half an hour! There's a luggage room but it is on the floor below down a very tight staircase and with no staff assistance. and sugar free options were very limited. presumably cooked for the opening hour but if you arrived an hour or two later it was not good. We were quite happy with the breakfast but disappointed that the hot food wasn't hot. We were here during perhaps exceptionally bad weather in December with very strong wind and rain.and both came in through a badly fitted old window, which wasn't great. Added to which we had days with no heating which we would have liked when the weather turned chilly in the evening. irritating noises emanating from above when trying to sleep which we took to be plumbing,/aircon/ heating relalted. We were mostly happy, staying on the 5th floor, accessed by an efficient modern lift. The location is stunning, right in the heart of Old Valetta. Hotels near European Institute of Education.Hotels near Covertway Of The Main Ditch - Valletta.Island of Malta Hotels with Bridal Suite. ![]() Island of Malta Hotels with Breakfast Buffet.Island of Malta Hotels with Tennis Courts.Hotels with Private Beach in Island of Malta.Hotels with Hot Tubs in Island of Malta.All Inclusive Hotels in Island of Malta.
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